Support

NerdVault Support Center

This page is the fastest path for reporting bugs, UX issues, and reliability problems. Clear reports directly improve release quality.

Send support email Report a bug

Brand system liveUniverse discovery updatesSolo developer: RaffayActive support queue

Fast lane

Critical issues first

Auth failures, broken navigation, and data-loss bugs are reviewed first.

Best reports

Repro steps win

Clear steps and screenshots significantly reduce fix time.

Build model

Iterative shipping

Fixes are shipped in focused passes so quality stays high and regressions stay low.

How NerdVault ships updates

NerdVault ships in focused passes: reliability first, then UX polish, then discoverability upgrades across movies, shows, anime, and games.

The project is maintained by one developer, so clear reproducible reports significantly improve turnaround speed.

Contact

For support requests or feedback, email asifraffy@gmail.com.

Reports with steps to reproduce and device/browser details are prioritized first.

Quick template

Page:
Device + Browser:
Steps:
Expected:
Actual:

What to include in a good report

The exact page and action sequence that triggered the issue.
Expected result vs actual result.
Device type and browser version.
Screenshot or short recording if possible.

Response expectations

Critical breakage issues are reviewed first.
UI polish requests are grouped into scheduled refinement passes.
Feedback quality affects turnaround speed.